Vision Express

Hello! Thank you so much for reaching out and your interest in collaborating with Vision Express 💜 We’re always excited to connect with creators. Please email our team who will be happy to review and get in touch if there’s a fit: [email protected] Thank you again!

Hi, Tim! Thank you for sharing your feedback. We're sorry to hear about your experience and understand your disappointment. If you can pop us a private message with your details, I’ll be more than happy to help.

Hi We're sorry to hear about your experience. Please send us a DM with your full name, date of birth and postcode, and we'll be happy to look into this for you.

Hi James, I'm sorry about the wrong case. Please be assured you're not penalised for paying upfront; the price difference relates to Eyecare Plan discounts. Please contact the store to arrange the correct case. Apologies for the inconvenience.

Hi, Sam! We’re really sorry to hear you've had trouble getting through to our Bluewater store today. Please pop us a DM with your details and how we can help so we can look into this for you.

Hi, Trevor! Thank you for sharing your feedback! We're so pleased Tasha made such a positive impression. We'll be sure to pass on your lovely comments to her. We're sorry, though, that your earlier interactions didn't meet expectations. Your feedback is appreciated!

Hi, Trevor! Thank you for sharing such lovely feedback! We’re delighted to hear that Anya at our Kings Road store provided you with such an outstanding experience. We’ll be sure to pass your kind words on to Anya and the store team.

Hi, Dan! Thank you for reaching out! We’ll check our DMs and get back to you as soon as possible.

Hi Thank you for your lovely feedback! We're delighted to hear that the team at our Ipswich store provided such excellent service and that you're happy with your new glasses. We'll be sure to share your kind words with the team!

Hi Binoj, Unfortunately, we only have access to Vision Express UK and Ireland customer records. For assistance, please contact the Vision Express India team at [email protected] or 02269982727.

Hi, Sue! The 50% off glasses and sunglasses benefit is an exclusive in-store offer for our contact lens subscribers and cannot be applied to orders placed online. Please visit your local Vision Express store, where the team will be happy to help.

Hi, Jenny! We're sorry to hear about your frustration. We appreciate you raising this and would welcome the opportunity to look into your experience. If you can pop us a private message with your full name, date of birth and postcode, I’ll be more than happy to help.

Incredible shot! 📸 It’s a joy to see you wearing our eyewear with such effortless style. Keep radiating that amazing confidence! 😎

Hi, if you can send us a DM with your full name, date of birth and postcode, I’ll be more than happy to look into this for you.

Hi James, Thanks for your question. The lower cost may be due to the discounts available through our Eyecare Plan. These benefits can make spreading the cost more affordable than paying upfront. We hope this helps clarify things.

Hi, We’re sorry to hear about your experience. Please send us a DM with your full name, date of birth and postcode, and we’ll be happy to look into this for you.

Hi, We’re sorry to hear about your experience. Please send us a DM with your full name, date of birth and postcode, and we’ll be happy to look into this for you.

Hi Rajat, We’re sorry to hear about your experience. If you could send us a DM with your full name, date of birth and postcode, I’ll be happy to look into this for you.

Hi Dan, I’m really sorry about the issues with your Direct Debit payments and the delay in resolving this. Please send us a DM with your full name, date of birth and postcode, and I’ll be happy to look into this for you.

Hi Leonie, Thank you so much for your lovely feedback! We’re really pleased to hear you received such great service and that everyone at our Ealing branch was so helpful. We’ll be sure to share your kind words with the team!