Assembled builds technology to transform and elevate customer support. We're hiring! Get in touch at [email protected].
San Francisco, CA
Joined February 2020
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Today we’re proud to unveil Assembled Assist, an agent co-pilot and issue resolution engine that automates support tasks faster and easier than ever.
See how early users are increasing productivity by 30% and automating 15% of first responses.
assembled.com/blog/unveiling…
We’re experiencing an outage impacting agent state records and real-time data. Our status page is also unavailable.
This appears to be a widespread AWS incident. We’re on it and will share updates here. Sorry for the disruption.
When the Assembled team encountered limitations with Retrieval Augmented Generation in their issue resolution engine, they sought a better solution. Learn how they used Reciprocal Rank Fusion and hybrid search to significantly improve search precision. assembled.com/blog/better-ra…
When OpenAI released GPT-4o last week, the team behind Assembled Assist migrated customers from GPT-4 within 24 hours of its launch. See how they did it without disruptions to customer operations across tens of thousands of support tickets: assembled.com/blog/migrating…
Want to see Assist in action? Check out this on-demand demo: youtu.be/V3RlFgQAXXU?feature…
Our hearts are with all the talented support folks who've been affected by layoffs this year. This job board was assembled specifically to help connect customer support professionals to their next gig. Please share with anyone who can benefit: bit.ly/3vb1RHs
Assembled is honored to be in such impressive company on Otta's 2022 Rocket List: otta.com/rocketlist/us/2022/…
Looking for your next great adventure? We're hiring: assembled.com/careers-at-ass…
Assembled retweeted
Love the practical advice from @wgyn_ on making support rotations for the rest of the company work! #elevatecx
The Assembled crew is excited to be here at @elevatecx
Come say hi to us at our sponsor table—we'd love to meet you 🤝
Assembled retweeted
👉🏾 @NEA's @HilarieKM chatted w/ #JapanCloud re: enterprise experience, the Japanese mkt & cloud cos: @databricks @Pulumi @Plaid @AutomationAnywh @Arkestro @union_ai @uniphore @forethought_ai @assembledhq @Cloudflare @beyondidentity @Hacker0x01 @getsentry japancloud.co.jp/202209-inte…
You know #outsourcing comes with tons of perks — lower costs, higher productivity, greater flexibility, etc.
But, how do you ✨actually✨get your organization on board with leveraging #BPO? It starts with planting the seed early. 🌱
See what it takes: assembled.com/blog/how-to-ge…
It might be #NationalDogDay but it’s just another day at the Assembled paw-fice. 🐾
Check out our team’s amazing furry, four-legged friends. Think you and your dog would be a great match? See our open roles: assembled.com/careers-at-ass…
Reduce manual work ↘️
Skyrocket operational savings 🚀
With #AssembledUniversity, discover how realtime management ensures the right people are in the right place at the right time, so you can cost-effectively hit your #SLAs without any headaches. assembled.com/university/rea…
🚧 Rid your schedules of roadblocks.
🕵️ Solve forecasting issues in minutes, not days.
Assembled's #forecasting tool is powerful enough that you won’t have to pull a Sherlock Holmes to figure out the needs of your team and business. Learn more:
assembled.com/blog/how-to-bu…
⭐️ Improves quality of service
📉 Reduces overhead costs
🥇 Drives business outcomes
🚀Provides stability
Learn more about how outsourcing #CustomerSupport to a BPO vendor can help recession-proof your business: assembled.com/blog/build-a-r…
Working in #CustomerSupport provides you with more skills than answering calls.
Hear workforce management expert @bradcleveland’s insight into how a career in #WFM gives you sought-after skill sets that set you up for future success ⬇️
New week, new Assembled team members to celebrate! Give a warm welcome to a few of our latest teammates 🤗:
Matt Andryc
Natasha Paul
Whitney Beyer
Manav Goel
Francine Navarro
We're still growing. Check out our open roles.
assembled.com/careers-at-ass…
Looking for a WFM tool that seamlessly scales, evaluates ROI, and implements easily? 🧐
Join us on August 17 at 10 am PT to discover how @SanaBenefits supercharged their #WFM and scaled their #CX team by using Assembled.
Register now: app.livestorm.co/assembled/h…
