Brian Sze (@briansze) profile picture

lgtm

San Francisco, CA
Joined May 2009
Photo by Brian Sze (@briansze)Photo by Brian Sze (@briansze)Photo by Brian Sze (@briansze)Photo by Brian Sze (@briansze)Photo by Brian Sze (@briansze)Photo by Brian Sze (@briansze)
Excited to officially launch @Rowspace_AI — specialized intelligence for investors to make faster, sharper decisions by compounding their edge with AI. For the first time, they can turn their stores of messy, fragmented data into judgment and workflows that scale 🧵
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Brian Sze retweeted
Today, teams ship AI-generated code faster than they can verify it. AI will write most of the world's code, Momentic will make sure it works. We've raised a $15M Series A led by Standard Capital to build the definitive source of truth for software.
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A quick personal update: after 3.5 amazing years at Notion and some time off, I've started a company that's at the intersection of everything I learned at Stripe, Notion, and Google—AI, fintech, productivity, and search. Our small team is growing, and we're looking for founding engineers and designers. Please reach out if you or someone you know might be interested in something early stage and in person (in San Francisco)!
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Brian Sze retweeted
Enter workforce management, a wonky but important field, and not what I originally imagined working on at the start of the @assembledhq journey with @briansze, @johnjianwang. But we've learned there's something fundamental in it—in matching people to where they're needed most.
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Brian Sze retweeted
The staffing shortage has hit ~everywhere—hospitals, restaurants, customer service, the list goes on. As the economy turns, it's going to get even harder to balance the needs of end consumers with those of the people that keep things running. bloomberg.com/news/articles/…
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the unbelievable high of getting a “sorry, I’m running late!” text when you, yourself, are running late
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Announcing Render's $20 million Series A and new free plans 🚀 render.com/blog/render-serie… Building Render with amazing people continues to be an immense source of joy and fulfillment. Back to work 🧑‍💻
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Brian Sze retweeted
If someone as experienced and well-connected as Suhail can't get responsive service from Google Cloud, you won't either. This is an interesting data point about Google that suggests ways to compete with them. They prize clever engineering. Customer service is alien to them.
I have a very disappointed engineering team wrt to working with Google Cloud. We can't make a simple thing happen like increasing our quotas. People from the GCP team haven't responded to our queries in 9 days. I don't see how they can win long-term with this level of support.
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Brian Sze retweeted
For the first time ever, there are two people starting at @assembledhq in the same week! Feeling the buzz, although that might also be the caffeine ⚡️ P.S. We are hiring broadly across Engineering, Product, Design, Sales, Customer Success, and Support: assembled.com/careers
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Thanks @jakesaper for having conviction in us early, and for all of your thoughtfulness and ambition for us along the journey so far. Also, @YazanElBaba is the best. 😎
How do you like to communicate with companies whose products & services you use? Phone? Text? Email? Chat? Zoom? Twitter? Modern support teams have to staff against all of those channels and more to deliver customer happiness (and avoid angry tweetstorms).
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1/ Today, we're officially welcoming @assembledhq to the Emergence Family. We're excited to support @briansze @wgyn_ & @johnjianwang as they build the operating system for modern customer support teams.🎉@jakesaper shares why we lead their $16.6M Series A. emcap.com/thoughts/assembled…
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Time flies! It's been a year since we introduced Assembled, the operating system for scaling great customer support. A lot has changed since then, and we're grateful to partner with the likes of @Roman, @NotionHQ, @stripe, @gofundme, and many more. tcrn.ch/3bKbXWV
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Thanks to our inspiring customers, partners and teammates for helping us build Assembled over the past year! We're just getting started...
Time flies! It's been a year since we introduced Assembled, the operating system for scaling great customer support. A lot has changed since then, and we're grateful to partner with the likes of @Roman, @NotionHQ, @stripe, @gofundme, and many more. tcrn.ch/3bKbXWV
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.@ro has been busy expanding their telehealth services and offerings over the past year 🧑‍⚕️ With Assembled supercharging their support operations, Ro was able to pull this off while also navigating a sudden transition to distributed work. Check it out 👇: assembled.com/case-studies/r…
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The incredible team at @assembledhq (ex-Stripe, revolutionizing Support teams) is hiring for a Marketing lead + Design lead. Ping them or me if you're interested! Job specs: bit.ly/3q8IASg and bit.ly/3nAUR03
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Did you know that 64% of knowledge workers lose 30+ minutes per day from context switching between apps? ⏳⏳ We’re excited to announce the Assembled app for @Zendesk to meet agents where they work and reduce the need to context switch. Check it out here: assembled.com/blog/assembled…
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Explore how Daily Harvest 🥬🍎 (@DlyHarvest) empowered their team members to make quick data-backed decisions using Assembled, allowing them to stay responsive to their customer's needs in real-time and across different channels. Check it out here: assembled.com/case-studies/d…
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Brian Sze retweeted
If I were approached with an opportunity to be an early employee again, here's how I would do it. A thread 👇
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