livepro helps you provide improved customer service quality and delivery through our simple knowledge management system.
Australia
Joined September 2013
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4. INTEGRABLE
Seamless integration with the other platforms and tools used in the contact centre. Smart technology is like giving people superpowers; and that’s something that a CX designed knowledge management system does
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3. FEEDBACK
Having a feedback loop in place ensures that the knowledge served is always up to date and reinforces employee confidence in the system KM solutions that don’t have a sophisticated feedback feature result in outdated or incorrect answers and decrease user trust
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2. ANALYTICS AND DATA
This allows leaders to use analytics and data coach their team. Knowing what pieces of knowledge employees are looking at, being able to link this back to customer complaints or NPS data
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1. PROCESS GUIDANCE
A really strong process guidance feature is key. Particularly where teams don't have a lot of technology automation at their disposal, long and somewhat clunky processes and the anxiety of compliance, a good process guidance feature removes the anxiety
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I believe that great knowledge is the foundation for the contact centre.
Here are my thoughts on how to go about building great a customer service KMS.
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.#CX Knowledge Management Systems have features that help deliver answers (not documents) to your customers' inquiries. Find out how @liveprosoftware integrates into your PureCloud contact center for great results - Read the post on the @AppFoundry blog: gsys.co/kDVT30kF6a8
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Improve customer delight, staff engagement, compliance, insights and sales while also reducing costs with #CX Knowledge Management for PureCloud from @liveprosoftware. Find out how to accomplish these business objectives and more on the @Genesys blog: gsys.co/nYtE30kF4Wk
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If you read the blog post by @liveprosoftware, you will love their on-demand webinar to learn how to increase staff engagement and customer satisfaction using their knowledge management solution for PureCloud. Register now and watch at your convenience: gsys.co/URsY30kGd1S
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Some good insights into the benefits of a Knowledge Management System for your call centre @liveprosoftware
goo.gl/4FXoUU
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You should always try to be at least one or two moves ahead of your customers anticipating what they might want or need.
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Learning gives creativity
Creativity leads to thinking
Thinking provides knowledge
Knowledge makes you great ~ Abdul Kalam @liveprosoftware – at Melbourne, Victoria
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At the @liveprosoftware user forum. Lots of #KM knowledge in the room right now – at Melbourne, Victoria
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If you’re not already doing so, step up & deliver the customer service experience that your customers know they deserve.
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Does size matter in #custserv? @toister explores who provides better service: big companies or small ones: toistersolutions.com/blog/20…
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Being connected with your customer has to do with business culture, not size #custserv
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Best Customer Service Training Activities Out There bit.ly/1HRnekY #customerservice #custserv #customer
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How You Can Create a Better Customer (and Employee) Experience lnkd.in/bKSh4gw
