Matt Lerner (@matthlerner) header
Matt Lerner (@matthlerner) profile picture

Ex @PayPal, Ex @500startups VC. I write emails that get forwarded around companies and spark debates.

London, England
Joined February 2009
After 17 years, we finally “cracked” a $100M churn problem at PayPal. Zero fancy tech. Just a spreadsheet, some simple SQL, and a physicist named Ben. 👇🏼
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Husband is away on business this week, and somehow both kids were asleep by 7:45pm. I don’t normally drink on Mondays but I have some down time for once. So here we are with a Manhattan and a new book: “Growth Levers” by Matt Lerner. Cheers!
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The pre-speaker rate for #BoS24 USA has been extended until June 21. 🎉 This is your chance to lock in a special rate and join us for an epic event filled with industry insights and groundbreaking discussions. Secure your spot now: businessofsoftware.org/event… #BoSConference
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I took this course with @amandanat and agree - transformative, even for experienced speakers looking to go from good to great.
I just finished the Ultraspeaking course to improve my public speaking (and loved it). I'm leading a webinar tomorrow with 1,485 attendees. And I'm getting braces today. Drowning in the deep end over here.
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The UK is in dire trouble. We've had three strikes. Let me look at the UK through the lens of an entrepreneur... 1. Core product 2. Positioning 3. Talent Prior to 2008, the UK had a clear core product, a strong position and the ability to attract talent and then it systematically dismantled all three. Strike 1: The destruction of the core product. Every successful country has at least one big core product. The core product of the UK was banking, finance and insurance. After the fall of the British Empire the one dominant industry that the UK was known for globally was all things finance. From investment banking, international structuring, trading, insurance and lending - if it related to money, London was considered a leader at it. This industry became an engine-room for money flowing in and around the UK. Germany has cars, France has luxury goods, Australia has mining, the UK has finance. In 2008, the whole world came to the brink of collapse thanks to rogue bankers. In the USA and in the UK, toxic financial products almost destroyed the whole system. The UK jumped in heavy and started regulating the whole industry as part of a sweeping bailout program. Part of that was to really take away the more aggressive, nuanced or "global" products that the general public wouldn't understand. Additionally, we opted to limit bonuses on bankers. Rightly or wrongly, this had the effect of moving the really profitable end of finance away from the UK. The USA did a fair bit of regulating too but banking was only one of many strengths in the USA. To Briton, taking the wind out of the sails on banking was like telling Ricky Gervais he's not allowed to tell offensive jokes. Act 2: Losing a strong brand position. A successful country needs to be known for something that is uniquely positioned to do. By 2015, the UK has doubled down on being the place for global businesses to have their European head office. Our strong brand positioning was to be the EU HQ. All the Americans loved it and the biggest brands set up offices in the UK to handle their EU operations. It was easy to send an executive from Texas to London. The UK was getting back on its feet with a strong "reason to exist"... and then Brexit. From a branding perspective, Brexit would be the equivalent of Roger Federer switching career to table tennis because it's less bureaucratic and independent than the tens circuit. Maybe that's true but there's just not as much money in ping pong, compared to tennis. Imagine if Apple decided it would not make its phones compatible on several major networks because these networks are annoying and demanding to work with. Even if that were true, it would be a costly decision. The UK stepped out of a 500M person economic block as the dominant voice and failed to replace its brand with anything new. To be fair, it took Singapore and Dubai 50 years to establish their brand internationally - and that's with political unity. So in 40 years from now, it might turn out to be a good decision but in the short term it was a costly way to go. I get it. For many reasons, the EU wasn’t a positive force for the UK and there are genuine reasons people wanted to leave. But from a positioning point of view, it moved the UK into no-mans-land (at least in the short term). Strike 3: Repelling talent. The UK's last saving grace is extraordinary talent. It's hard to overstate just how far above its weight class this island punches. In media and music, the UK has produced countless international super-stars. For a country with 67M people, we seriously crush it in medicine, technology, aerospace, engineering and entrepreneurship. We have some of the best universities in the world. Then there's London - Glorious London! This place by default is a magnet for talent. The best of the best want to come to London to collaborate and create the future. It's naturally a melting pot of money, ideas, work-ethic, entertainment and energy. What could go wrong? Lots has gone wrong. To start with the top rate of tax kicks in painfully low compared to the USA. In the USA, the top rate of tax (37%) kicks in at about $600K ... in the UK, the effective rate of tax on £100K hits people at 60% before reducing down to 45% at £125K. It's brutal. After you pay that tax, you have 20% VAT, then council tax, then CGT, then stamp duty, the list goes on. The UK is so out of control with taxes that the government spending now equals 45% of the economy! Add to this the cost of housing in London, relative to what you get is expensive. Then there's the BIG one - the culture of hating the rich! In the USA, they love to see people succeed, whereas in the UK it's seen as a problem that needs to be solved. It's no wonder 240,000 brits have now moved to low-tax, "high-achievers welcome" Dubai. It's no wonder that many super-stars in the UK end up in the USA. It's almost always the case that successful startups in the UK sell to US companies relatively early in their journey. These are the 3 ways the UK has shot itself in the foot. If it's going to recover, we need a strong core product to sell to the world again, we need to become known for something unique in the world and we need to become a magnet for the worlds most talented people to come and create here. These are the three things that create an "engine room" for the British economy. No engine, no momentum, no progress.
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Each week over 1.5M people listen to this podcast. And this week, they'll be listening to me. 🤯  Sharing the mic with @HarryStebbings was a surreal and humbling experience. Tune in to hear our conversation on 20Growth 👇🏼
“The best growth people I hired had no marketing experience.” This is a masterclass from growth OG @matthlerner. 🏆 How to hire & manage winning growth teams 🤖 How to Use AI to Grow Faster 🔑 What Companies Get Most Wrong About Growth My 5 takeaways 👇
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Note to anyone who’s writing something important: I offer an amazing writing coaching service via Writing.coach, and I'd love to hear about your project :)
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4. Follow the leader “It worked for Nike.” (Apple, Airtable, Zapier, etc) Once companies are famous, they can employ an entirely different approach, building on assumed customer knowledge. (And if it fails, they can afford to waste $5M on an unsuccessful campaign.) Instead...
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These ideas are not objectively bad, they just don’t make sense for your startup. So how do you avoid bad ideas that sound good?
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Matt Lerner retweeted
2 hours well spent listening to the insightful book 'Growth Levers' by @matthlerner. Lots of actionable tips for multifunctional teams to work better together. The first half of the book is also applicable for early stage founders seeking growth beyond initial adopters.
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Matt Lerner retweeted
Growth Levers by @matthlerner is one of the best books I've ever read on startups. High signal/noise ratio, very actionable
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Matt Lerner retweeted
“Great startups don’t waste time on small stuff. If you study their early days, 90% of their growth came from 10% of what they tried.” 🆕 on The Review: @matthlerner shares a blueprint for impatient founders on how to run growth sprints, prioritize your backlog and learn faster.
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OMG it’s book launch day! Half price for the first 48 hours. amazon.com/Growth-Levers-How…
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Holy guacamole, look what turned up! This is a beta copy, final version ships in Jan. Here's a link for early notification: systm.co/growth-levers-matt-…
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NEW: we need to talk about UK graduate wages, and the idea that Britain sends too many people to university. American readers should stick around for the UK/US comparisons 👀 Let’s start with this: the UK graduate wage premium has fallen substantially over the last 25 years
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thrilled to be working with @gaganbiyani again.
It’s time. I’ve been talking about courses for a while but haven’t taken one in ages. The one I’m going to take is, IMO truly the most important thing for a startup to learn:
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How Calm turned a vitamin into a pain killer (And earned $300M/yr) Here are 4 ways their landing page manipulates our psychology: 1. They use questions, not statements, to pull our feelings into conscious awareness. (We can ignore statements, but questions force us to think)
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4. They keep asking about the problems to make them more salient. I went through 12 screens before they finally asked for my email address.
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If your product is a vitamin and you need to light a 🔥 with prospects: 1. Call out their struggles 2. Be hyper-specific 3. Use their exact words 4. Ask, don't tell – questions make us think Helpful? Read all my previous posts here: blog.startupcorestrengths.co…
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