SEMA

Leadership is not always about being in charge; sometimes, it is about listening, taking responsibility, and creating space for others to be heard. In this weekend’s Daily Monitor, SEMA Team Lead Mrs.Joanitah Success Nsasiirwe Tugume shares her leadership journey and how listening to people’s experiences can help shape better public services. Read her story in the Weekend Monitor or online via the link monitor.co.ug/uganda/lifesty… #FeedbackMatters #Leadership

🎓 POSTCARDS FROM THE WEEKEND | Celebrating the 8th Cohort of SEMA Trainees! Nine Months of Learning. A Future of Possibilities. Saturday, 17th October 2026, marked a proud milestone as we celebrated the certification of SEMA’s 8th cohort of trainees after nine months of hands-on learning, practice and growth 8 young people were certified. From data collection using @kobotoolbox and data analysis to research, technology development, project management, AI, communication, interviewing and community engagement, these young changemakers have gained practical skills that prepare them to navigate the job market, solve real-world problems and contribute to meaningful social impact. At SEMA, we believe in equipping young people with more than knowledge. We nurture problem-solvers, innovators and future leaders who understand the power of data, technology and community voices. As they step into their next chapter, we celebrate their dedication, growth and potential to shape a better tomorrow. The journey may have started with a traineeship, but the possibilities ahead are limitless! Congratulations to the finalists 🥂 and heartfelt thanks to @amaly500 for officiating the ceremony 🥳 Are you a young person passionate about technology, research, data and social impact? The SEMA Traineeship Programme is an opportunity to learn, grow and develop skills that turn ideas into action. #SEMATraineeship #YouthEmpowerment #DataForImpact #SocialImpact #FutureChangemakers

What makes a service experience satisfying? Listen to the people receiving the service. Read more medium.com/@info_74530/still… #feedbackmatters #customerexperience

Spotted: SEMA’s Feedback Device at Kiswa Health Centre! 👀 Through the SEMA Feedback Device, patients can rate their service experience in real time, helping health facilities understand community needs, identify gaps, and improve service delivery. @DrParody01 @KCCAED @KCCAUG @GovUganda @BalaamBarugahar @MinofHealthUG @MakSPH #feedbackmatters #customerserviceweek

Happy Independence Day Uganda! #64thIndependence #Independenceday2026

What is your extra mile? #theextramile #customerserviceweek

Today, we join the rest of the world to celebrate society’s unsung heroes. The ones carrying civilization forward. #worldteachersday2026

Listen. Include. Engage. Respond. Build peace. #peaceforeveryoneeverywhereeveryday #FeedbackMatters

At SEMA, we believe that listening is an investment in peace. When communities have safe spaces to speak, when their concerns are taken seriously, and when institutions respond to what people say, we build trust and trust is the foundation of peaceful, resilient communities. This International Day of Peace, we join the global call to “Invest in Peace for Everyone, Everywhere, Every Day” #Internationaldayofpeace2026 #peaceforeveryoneeverywhereeveryday #peacebuilding

A conversation can save a life. During this World Suicide Prevention Day, we are reminded that behind every silence is a story, and behind every person may be a struggle we cannot see. Suicide prevention is not only about responding to crisis. It is also about creating communities where people feel heard, supported and safe enough to say, “I am not okay.” #suicidepreventionday2026 #youmatter

Earlier today, SEMA convened a performance review meeting with the @PoliceUg to present and discuss the findings from community members’ experiences following the receipt of services at select police stations. The analysis focused on key dimensions of service delivery, including client satisfaction, waiting times, accessibility, accountability, efficiency, inclusivity and productivity. The meeting brought together Deputy Police Commanders (DPCs), Regional Police Commanders (RPCs), Community Liaison Officers (CLOs), Officers in Charge (OCs), and Directors of various departments at Police Headquarters. The engagement provided an opportunity to review performance trends from police stations where SEMA has systematically collected client feedback during the year, including Kajjansi, Kayunga, Wandegeya and Old Kampala, among others. Participants reviewed the findings and reflected on the performance of the respective stations, with particular attention to areas requiring improvement. The discussions provided an opportunity to identify persistent service delivery challenges, examine their underlying factors, and consider appropriate measures to address the gaps highlighted through community feedback. As part of the agreed way forward, SEMA will undertake capacity-building sessions for the respective police stations to strengthen their capacity to analyse, interpret and utilise community feedback and other performance data for informed decision-making and targeted service improvements. For SEMA, this is an important step in closing the feedback loop, ensuring that community voices do not simply inform reports, but contribute to better decisions, stronger accountability and improved public service delivery. #feedbackmatters #accountabilty #communityvoices #datatoaction

From Dialogues to Community Practice. Today at @BusaraCenter ‘s Active Citizen Forum, we move beyond conversation to action. The question is not only what have we discussed? but what will we do differently in our communities? #citizenparticipation #civicengagement #SocialImpact #ACF2026 @JoanitaUg @BusaraCenter @afrobarometer @NairobiCityGov