SWR Help

Trains are now running to our autumn timetable, with minor changes to train times compared to our May 2026 timetable. 🗓️ Please check before you travel For more information visit 👇 southwesternrailway.com/leav….

⚠️ Due to a member of train crew being taken ill at Wokingham the line towards Ascot is blocked. Train services running through this station may be cancelled, delayed or revised. Disruption is expected until 17:00 03/11. More information: southwesternrailway.com/disr…

Due to a signalling problem between Salisbury and Warminster ⏱️ We have received an update and disruption to our services is now expected until 17:00. As the investigations are ongoing this may change but we will update you if it does.

Hello, this issue has now cleared. Thank you for your patience, and I apologise for any inconvenience caused. ^GG

Due to a signalling problem between Salisbury and Warminster ⏱️ We have received an update and disruption to our services is now expected until 15:00. As the investigations are ongoing this may change but we will update you if it does.

Hello, sorry for the inconvenience. I've raised this with the app team. If you're still experiencing issues, I'd recommend purchasing your tickets through our website using the link below: southwesternrailway.com/buy-… ^GG

From Friday 6 to Sunday 8 November, buses will replace trains between Farnham and Alton while we carry out urgent engineering work. For more information visit southwesternrailway.com/plan….

Hello Luke, Thank you for bringing this to our attention. I will pass your feedback on to the relevant team. ^GG

✅ Trains are now running normally following a signalling problem at New Malden and there should be no further delays to your journey. If you were delayed by 15 minutes or more, you may be entitled to claim compensation 👇 southwesternrailway.com/cont…

Hello Mark, I am sorry for the inconvenience caused, I will raise this with the relevant team, if you would like to raise a formal complaint you can do so via the link below. southwesternrailway.com/cont… ^GG

Hello, I am sorry for the inconvenience caused, if you would like to raise a formal complaint about this you can do so via the link below. southwesternrailway.com/cont… ^GG

Hello, I am sorry for the inconvenience caused by the short formation. This is due to more of our units being unavailable while undergoing essential maintenance. ^GG

Hello, I’m unable to confirm this at the moment. Please check closer to the time, as service information may change. You can plan your journey and view the latest updates using the link below: nationalrail.co.uk/ ^GG

Hello, the 08:16 is being served by a 12-coach service, please see the link below confirming this. realtimetrains.co.uk/service… ^GG

Hello, yes, trains are running through New Malden. You can plan your journey here: nationalrail.co.uk/ ^GG

Hello Jonny, I am sorry for the inconvenience caused, I have raised this with the relevant team, if you would like to raise a formal complaint you can do so via the link below. southwesternrailway.com/cont… ^GG

Due to a signalling problem at New Malden ⏱️ We have received an update and disruption to our services is now expected until the end of the day. As the investigations are ongoing this may change but we will update you if it does.

Hello Jonny, I am sorry for the delay, this service has been delayed by a speed restriction earlier on this train's journey. ^GG

Hello Amy, I'm sorry for the inconvenience caused. I have raised this with our app team for investigation. If you would like to submit an enquiry regarding this issue, you can do so using the link below: help.southwesternrailway.com… ^GG

Hello Mike, thank you for raising this, I will raise this with the relevant team. ^GG

Hello, this service is scheduled to call at all stations. I'm sorry for any inconvenience caused. ^GG